Return Policy

CraftEstate Return, Cancellation & Refund Policy

Reasons for Return: CraftEstate allows returns if you receive a damaged or defective product, a product significantly different from what was purchased, or a package missing one or more products or accessories.

Conditions for Return: To return a product, the following conditions must be met:

1. The return must comply with the return policy associated with the product category.
2. CraftEstate must be notified within the stipulated return period regarding any damage, defect, or missing items.
3. Products must be returned unused, in original packaging with price tags, labels, packing, barcodes, user manuals, warranty cards, invoices, accessories, freebies, and original boxes.
4. The return package must be securely packed to prevent damage during transit.
5. The returned products will undergo verification and quality checks to determine the legitimacy of the return request.
6. The return must comply with CraftEstate's return policy.

Non-returnable Products: Certain products cannot be returned, including:

1. Personal care and beauty products.
2. Products that have been used or installed.
3. Personalized or engraved products.
4. Products sold as sets or combinations cannot be returned individually.
5. Any other product specified as non-returnable under the return policy.

If a return request is not initiated within 7 days of receipt for eligible products, CraftEstate will not be liable to accept the return.

Damaged, Defective, or Incorrect Products: Returns for such products will be processed as follows:

1. Contact CraftEstate Customer Care to report the issue.
2. In case of damage claims, pictures may be required before approval.
3. Upon verification, a return request will be processed, and a refund will be issued after quality checks.
4. If applicable, CraftEstate will arrange a pick-up. If not, the customer must return the product via a reputed courier service.
5. A confirmation email or SMS will be sent upon successful verification of the returned product.
6. Refunds will include the product cost, taxes, and shipping charges if applicable.

Cancellation of Return Request: A return request can be canceled by contacting CraftEstate Customer Care. If the logistics provider arrives for pick-up and you choose not to return, inform them accordingly.

Refusal of Return Request: CraftEstate reserves the right to refuse or cancel return requests. If a return is disallowed as per the policy, no refund will be processed. The decision of CraftEstate will be final.

Cancellation Policy:

Cancellation by CraftEstate: CraftEstate may cancel orders for the following reasons:

1. Failure to comply with terms and conditions.
2. Product unavailability.
3. Technical issues or payment failures.
4. Credit and fraud detection concerns.
5. Invalid shipping address.
6. Bulk orders for commercial resale.
7. Multiple orders for the same product at the same address.
8. Undelivered orders after multiple attempts.
9. EMI offer rejection by the bank.

Cancellation by Customer: Orders can be canceled before they are shipped. After shipment, cancellation is not permitted.

To cancel an order post-delivery (within 7 days), customers can contact CraftEstate Customer Care or cancel through their account on the website, stating the reason.

A confirmation email or SMS will be sent upon successful cancellation. CraftEstate reserves the right to accept or reject cancellations.

Refund Policy:

Refund Process: Refunds are provided for eligible cancellations and returns. A full refund will be processed for canceled or successfully returned products.

For returns, the refund is initiated after the returned product is received and passes quality checks. Refunds will include the product cost, taxes, and shipping charges (if applicable).

Timeframe for Refunds: Refunds will be processed within 1–10 business days after verification, depending on the banking/payment channel.

Interest charged by banks on EMI payments until cancellation/return requests are raised will not be refunded.

CraftEstate is not responsible for delays caused by banks, payment gateways, or technical issues beyond our control.

For any further assistance, contact CraftEstate Customer Care.